IHP ORDERING INFORMATION
HOW TO ORDER IHP PRODUCTS DIRECT

RETURN TO HOME PAGE

In-Stock items ship in a few days. Special-Order items ship in 1-2 weeks unless otherwise specified. We can supply USPS tracking numbers for USA shipments if requested. Foreign Orders please note that IHP is not responsible for any duties in your country and we do not falsify customs forms.

USA ORDERS: PAYMENT BY CHECK, MONEY ORDER, CREDIT CARD or PAYPAL
FOREIGN ORDERS: PAYMENT BY CREDIT CARD or PAYPAL ONLY

CREDIT CARDS:

Please include card number, expiration date and 3-digit VIN number (on the back).
MAIL CC ORDERS: Send us your information and order to the address below.
EMAIL CC ORDERS: Send your order and information split over 2 emails (for extra security) to ihphobby@hotmail.com or to ihphobby@aol.com.
PHONE ORDERS: Call (610) 352-0982 with your order wish list and return contact information if we are not available at that moment. We will take your order over the phone.

Scroll down to see our privacy policy regarding credit card information

CHECKS/MONEY ORDERS:
Imperial Hobby Productions
PO Box 487
Wynnewood, Pennsylvania
19096 USA

PAYPAL:
IHP now offers all available items for automatic purchase with Paypal. Simply click on the BUY NOW button and you will be directed to Paypal. You can pay with or without a Paypal account.
Paypal INSTANT TRANSFERS ONLY! NO 'PENDING' Paypal PAYMENTS WILL BE ACCEPTED!
Shipping costs are calculated for Paypal orders depending on your country. Contact us first if there is a problem.

SHIPPING COSTS:
Shipping costs are based on USPS Priority Mail in the USA, and USPS First Class Airmail for foreign orders.
We can use UPS or expedited shipping if requested, but the cost may be extra.

ORDER THROUGH OUR eBay Store:
Click Here: IHP's eBay Store
Here you will find many current items listed here, and sometimes, eBay specials or clearance items.
You must be a current member of eBay and enter your password to purchase items through our eBay Store. Note that eBay shipping costs may be a little higher; this is due to eBay fees which we must account for!

RETURNS/WARRANTY INFORMATION
If you happened to purchase the item through a dealer, return the item to them for exchange. If purchased direct, contact us within 10 days of the DATE SHIPPED date on your invoice. Contact us directly for all parts support. All IHP items are under this warranty for as long as we have tooling and parts quantities to support the specific product. Please note that any direct returns are made for credit only towards another available item.

CREDIT CARD PRIVACY POLICY
IHP does not use your credit card information for any purpose other than the onetime sale of goods and services, period. We do not keep your credit card information on file. If you wish, we can keep your information on file for you for future business. If so, this information is kept in a secure location and not online or on a computer. We do not sell or trade this information with anyone else. IHP is Trustwave certified for secure credit card processing and we renew our status every year.

IHP DOES NOT SELL THROUGH DEALERS.

All SEPTA Models are available through the SEPTA Transit Gift Shop as well as Direct.
1234 Market St. Lobby
Phila, PA 19108
(215) 580-7168 M-F 10-5, Sat 10-3
(DOMESTIC USA SHIPPING ONLY)

RETURN TO HOME PAGE